We gather three basic types of information through the Site: “Personally Identifiable Information” (or “PII”), “Non-Personally Identifiable Information” (or “Non-PII”) and “IP Addresses.”
Personally Identifiable Information identifies a person as an individual. You do not have to provide PII to use the Site, but we may ask that you do so when we are providing opportunities to you through the Site. The information we ask for will depend on what opportunity we are providing but may include your name, postal address, telephone number, and e-mail address. We may also provide functionality so that you can send messages about Site-related content to a friend, for example music clips or artist information. By using this functionality, you affirm that you are entitled to provide us with the recipient’s name and e-mail address for this purpose.
IP Addresses. Your Internet Protocol (IP) address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is logged automatically in our server log files whenever you visit the Site, along with the time of your visit and the pages that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
Personally Identifiable Information. We may use PII:
To fulfill your requests such as to send newsletters and other Fan Club related communications.
To send you important information about the Site, or changes to our terms, conditions, and policies. Because this information may be important to your use of the Site, you may not opt-out of receiving these communications.
To send messages you have chosen to send to a friend through the Site. We will not use your friend’s PII except to enable the message to be sent, unless we disclose any other use purpose to you when you provide this PII. Your friend will be able to see your name and email address.
For internal business purposes, such as data analysis, audits, developing new products, improving our services, identifying usage trends and determining the effectiveness of promotional campaigns.
Non-Personally Identifiable Information. This does not personally identify you. We may use this information and share it with our affiliates and other third parties for any purpose. We may combine Non-PII with PII, such as combining your geographic location with your name, but if we do this the information will be treated by us as PII for so long as it is combined. We may aggregate PII such that the end-product does not personally identify you or any other user of the Site, for example by using PII to calculate the percentage of our users who like a particular artist.
IP Addresses. We use IP addresses for the same purposes for which we use PII and in addition for calculating Site usage levels, helping diagnose server problems, and administering the Site and your use of it including providing opportunities to you and fulfilling your requests and purchases. Except where otherwise required by law, we treat IP Addresses, server log files and related information as Non-PII.
Legal Requirements. We may use PII, Non-PII and IP Addresses for any purpose required or permitted by the law of any country.
To third parties who provide services to us, so that they can provide the services, such as data analysis, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services.
To our artist representatives so that they may use this information to tell you about products, programs, services and promotions they believe may be of interest to you. We do not control, and are not responsible for, artists’ use of PII.
To our affiliates or a third party if we reorganize, merge, sell, assign, transfer or dispose of all or any part of our business, assets or stock.
To comply with legal process, to respond to requests from governmental and/or public authorities of any country in which we operate, to enforce our terms and conditions, to protect our operations or those of our affiliates or our artists, to protect your, our, our affiliates’ and our artists’ rights, privacy, safety or property, and to enable us to pursue available remedies or limit the damages that we may sustain.
Third Party Advertisers. We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information (not including your name, address, e-mail address or telephone number) about your visit to this Site to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit networkadvertising.org/optout_nonppii.asp.
Security. We use reasonable organizational, technical and administrative measures to protect PII under our control. Security measures and tools, such as firewalls, are in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at the contact address given below. If you choose to notify us by physical mail this will delay the time it takes for us to respond to the problem.
Changing or Suppressing PII. If you would like to review, correct, update or suppress PII about you that has been previously provided to us through the Site, you may contact us by e-mailing us at firstname.lastname@example.org. We may need to verify your identity before implementing your request. We will endeavor to comply with your request as soon as reasonably practicable. We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed. We are not responsible for removing or suppressing information from the databases of third parties with whom we have already shared PII about you.
Note Regarding the Use of the Site by Children. The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide PII through the Site.
Jurisdictional Issues. We do not represent or warrant that the Site, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using the Site and submitting any PII, you consent to the transfer of PII to other countries, such as the United States, which may provide a different level of data security than in your country of residence.
Warner Music Canada Co.
155 Gordon Baker Road
Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information in your e-mail correspondence with us.